With all of these different tools at your disposal you will be in a much stronger position to properly represent a client. Speaking from experience, these clients could become lifelong friends and repeat clients. Keep in touch with them with friendly phone calls and holiday cards to remind them how special their trust is to you.
Other services, including Google Voice, allow you quick access to data. You can hear emails on the phone or see voicemail messages pop up in texts or emails. They’re always at your fingertips, even if you are on the other line but still need to see if your 1 o’clock is going to be late.
All of these issues can be dealt with through leadership. A solid hand running the day to day management of the firm will prevent ‘broken rudder syndrome’ and synthesize the best ideas of the other members of the team. Consider joint training or reading to properly align the interests and capabilities of your partners. Use the tools at your fingertips to your own benefit.
Michael Ehline is a self-taught attorney who followed Abraham Lincoln’s path to the bar. His firm Ehline Law helps educate young attorneys in the fields of ethics and responsibility to clients. A retired Marine, Michael understands that there is no more powerful idea than a promise kept.
As you can see, the value of note taking is immeasurable. Taking a wait and see approach is not advisable. Pay it forward and take accurate notes. Input those notes into a redundant system. Consider the pros and cons of hard notes and computerized files. Above all, be consistent so you can survive into the future with a flourishing law practice, instead of trying to remember recreate notes from faded or failed memories at a later date.
